Customer Success & Account Manager

Reports to: Director of Marketing & Strategy

Purpose: As a Customer Success and Account Manager, you will play a key role as liaison between customers and internal team members. You will maintain customer orders, relationships, and a high satisfaction rate.

Qualifications:

• Minimum of 4 years of experience in customer service, in a manufacturing or other business-to-business environment.
• Initiative, diligent follow-thru, attention to detail and ability to work in a fast-paced environment with an upbeat, professional demeanor.
• Excellent verbal and written communications skills.
• Experience communicating internally and externally in a business setting.
• Superior computer ability; MS Office suites, CRMs and ERP systems
• Typing 65-70 WPM with 90% accuracy.
• Must be able to lift up to 15 pounds at a time.
• Ability to withstand prolonged periods of sitting and/or standing and working on a computer.

Highly Desirable:

• Plastics, Injection Molding Manufacturing experience
• IQMS system experience

Responsibilities:

• Prepare quotations for repeat orders.
• Confirm purchase orders, including gathering pertinent information from the client and the team.
• Maintain purchase order status and update the clients.
• Work with team members to handle and respond to customer inquiries and complaints.
• Navigate both customer and company requirements to find solutions that satisfy the needs of both.
• Maintain an awareness of client order history and proactively reach out to obtain new orders.
• Manage communications and expectations with house accounts
• Prepare paperwork and communicate shipments for customers
• Other tasks and projects as necessary to aid the company.

Salary Range: $50,000 – $70,000 a year

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The Company: Natech Plastics is a growing, family-owned engineering and manufacturing firm that utilizes injection molding as its core technology. Many of the world’s leading brands trust the Natech Team to manage our part of their business. We specialize in providing engineering & contract manufacturing services for novel disposables with in the medical device and consumer industries.

We are an Equal Opportunity Employer and do not discriminate on the basis of age, race, sex, sexual orientation, creed, color, national origin, ancestry, marital status, protected veterans, disability, or any other characteristic protected by law. All employment-related decisions are based solely on relevant criteria including experience and suitability.